Privacy policy

This policy explains what personal information Stage Audio Works collects through stageaudioworks.com, why, who we share it with, how long we keep it and your rights. It follows South Africa's Protection of Personal Information Act, 2013 (POPIA).

Who we are

This website is run by [Stage Audio Works (Pty) Ltd, registration number …], of 22 Kyalami Boulevard, Kyalami Park, Midrand, 1684, South Africa ("SAW", "we", "us"). We are the responsible party for the personal information described here.

Our Information Officer is Gustav Barnard, who you can reach at info@stageaudioworks.com or +27 (0) 87 55 10 100. Our PAIA manual, which explains how to request access to records we hold, is available on request.

What we collect, and why

We only collect what you choose to give us, and what we need to answer you.

When you send an enquiry

Our contact, project, brand and trade account forms ask for your name and email address, and optionally your organisation, phone number, country and details about what you need. We use this to reply to you and to handle your enquiry: for example, to put you in touch with the right specialist or to open a trade account. Our lawful basis is taking steps at your request before a possible contract, and our legitimate interest in answering enquiries.

When you sign up for our newsletter

If you tick the newsletter box or sign up in the footer, we add your email address to our mailing list. We send you an email first, asking you to confirm. You're only added once you do. We use it to send you news about SAW, our projects, products and training days, and you can unsubscribe at any time using the link in every email. Our lawful basis is your consent.

When a reseller asks to be listed

Resellers who ask to appear in our reseller finder give us their business details (name, address, website, phone, email and the brands they sell) and a contact person's name, role and email. We publish the business details they agree to show. We never publish the contact person's details, which we use only to confirm and manage the listing. Our lawful basis is the reseller's consent, recorded when they submit the form, which they can withdraw at any time.

If we invite you to list your business, we use the details already in your SAW trade account to pre-fill the form. Your invitation link contains only a random code, never your details.

When you register for an event

Our events, trainings and demos are run in AddCal. When you register, AddCal's form asks for your name and email address, and any other questions the event needs (for example your organisation, or dietary needs). AddCal sends your confirmation and reminders, and gives our events team the list of people coming. We use it only to run that event and to follow up about it. Our lawful basis is taking steps at your request, and our legitimate interest in running our events. If the form offers to send you our news, that's your choice, and our lawful basis for it is your consent.

The event pages on this website don't load anything from AddCal until you choose to register. The "Add to calendar" and "Subscribe" links take you to AddCal, which records visits to its pages (for example your browser and the page you came from), as its privacy policy describes.

When you browse the site

We use Cloudflare Web Analytics to count visits and see which pages are useful. It doesn't use cookies, doesn't track you across other websites, and doesn't identify you. To protect our forms from spam we use Cloudflare Turnstile, which checks that a person, not a program, is filling in a form.

Videos on this website don't load anything from YouTube until you press play. When you do, the video plays from YouTube in its privacy-enhanced mode, and YouTube's (Google's) privacy policy applies to that video.

Cookies

This website doesn't set any cookies for analytics, advertising or tracking, so we don't ask you to accept any.

Who we share it with

We don't sell your personal information. We share it only with the service providers ("operators" under POPIA) that run parts of this website for us, under agreements that require them to keep it secure and use it only for our purposes:

• Microsoft (Microsoft 365): delivers enquiry emails to our team and stores them in our mailboxes.
• Mailchimp (Intuit): stores our newsletter list and sends the newsletter.
• Cloudflare: hosts the website; runs Turnstile, which protects our forms; provides Web Analytics; and briefly stores reseller invitation details.
• Sanity: hosts the website's content, including the reseller listings that resellers have agreed to publish.
• YouTube (Google): plays our videos, only once you press play.
• AddCal (AddCal Pty Ltd, Australia): runs event registration, confirmations and reminders, and our add-to-calendar and calendar subscription links. It stores registrations in the United States.

Within SAW, your enquiry goes to the team or specialist it's about. Where your enquiry is for SAW Namibia, it goes to our Windhoek team.

Information sent outside South Africa

Some of these providers store or process information outside South Africa, for example in the European Union, the United States (AddCal stores event registrations there) and Australia. We use providers that protect personal information to a standard comparable to POPIA, through binding agreements (POPIA section 72).

How long we keep it

• Enquiries are kept in our email system for as long as we need them to deal with your enquiry and any business that follows, and in line with our records policy.
• Newsletter sign-ups are kept until you unsubscribe.
• Event registrations are kept in AddCal for as long as we need them for the event and its follow-up.
• Reseller listings are kept while they're published, and we ask resellers to confirm them every year. Invitation details are deleted automatically after 90 days.
• Our website's logs record only whether a form was sent successfully, never what was in it.

How we protect it

The website is served over an encrypted connection. Our forms are protected against automated abuse. The website never stores the content of your enquiries itself: they go straight to our email system. Access to our systems is limited to the people who need it.

Your rights

Under POPIA you can:

• ask whether we hold personal information about you, and ask for a copy;
• ask us to correct or update it;
• ask us to delete it, where we no longer need to keep it;
• object to us processing it, including for direct marketing;
• withdraw your consent at any time (for example, by unsubscribing from our newsletter or asking us to remove a reseller listing). This doesn't affect what we did before you withdrew it.

To use any of these rights, contact our Information Officer at info@stageaudioworks.com. We'll reply within a reasonable time, and within any period the law requires.

If you're not happy with how we've handled your information, please tell us first so we can put it right. You also have the right to complain to the Information Regulator of South Africa: https://inforegulator.org.za/complaints/.

Visitors from Namibia and elsewhere

Namibia doesn't yet have a data protection law in force. We apply this policy, and the same standards, to everyone who uses this website, wherever they are.

Links to other websites

Our pages link to other websites, such as brand websites, resellers' websites, Google Maps and our Plus Portal sign-up form. Their own privacy policies apply when you visit them.

Changes to this policy

We'll update this policy when the way we handle personal information changes. The date at the top of the page shows when it last changed.